SUPPORT

Help for DZs, skydivers and marketplace users.

Find the right path for onboarding, account help, wallet questions, marketplace disputes and data requests.

BUILT BY SKYDIVERS, FOR SKYDIVERS.

HELP CATEGORIES

Route the question fast.

Support should feel real and operational without pretending there is live chat or a ticket portal unless those systems exist.

Current software, weekly load volume, booking flow, waiver needs and staff-pay setup.

Logbook, coach signatures, wallet balances, gear records and account access.

Identity checks, listing questions, suspicious gear reports and transaction disputes.

Data requests, account deletion, records export and legal questions.

Question	Best next step
Can you import from spreadsheets or Burble?	Ask during DZ onboarding. Import scope depends on available export formats.
Wallet balance looks wrong	Include account email, DZ name, date and the transaction you expected.
Marketplace dispute	Use the report issue path and keep all messages/photos attached to the listing.

THE DOOR IS OPEN