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FAQ

Questions, answered plainly.

How manifest, logbook, wallet, and marketplace actually work on FallPath, and what is still ahead of public launch. If your question is not here, Support can help directly.

General

5 QUESTIONS
What is FallPath, exactly?

FallPath is one platform covering both sides of a drop zone: a real-time manifest and load board for the DZ, and a digital logbook, wallet, and dive-planning app for the skydivers who jump there. Everyone uses the same system instead of a whiteboard, a paper waiver binder, and a separate app for weather.

Which platforms is FallPath available on?

Web, iOS, Android, and a desktop app built for the manifest desk. One account works across all four. See the Download page for each.

Is FallPath live yet, or still in early access?

We are onboarding drop zones and skydivers ahead of public launch. Request access from any "Get early access" button on the site and we will set you up as availability opens.

How is FallPath different from Burble?

The short version is on our Home page comparison table. The core difference: FallPath adds a cross-DZ wallet, voice-entry logbook, integrated dive planning, and an escrow-protected gear marketplace on top of the manifest and booking features a DZ already expects.

Do I need a FallPath account if my home DZ does not use it yet?

You can create a free skydiver account regardless. Your logbook, gear tracking, and dive planning work on their own. The wallet auto-deducts specifically at DZs running FallPath, so ask your home DZ if they are set up, or point them to our Drop Zones page.

For drop zones

5 QUESTIONS
What does it cost to run our DZ on FallPath?

Two plans: Flex is free with a 5% fee per transaction, and Pro is $199/month plus 1% per transaction. Flex suits seasonal or smaller operations; Pro pays off once you are running steady weekly volume. See Pricing for the full breakdown, and switch between the two any time from your DZ settings.

Can I move over from Burble, a spreadsheet, or a whiteboard?

Yes. Tell us your current setup and rough weekly load volume when you request access, and our onboarding team will help import your manifest, staff list, and pricing so day one is not a blank slate.

Does the tandem booking widget work with our existing website?

It is embeddable directly into your own site with no separate booking domain. Customers sign digital waivers before they arrive, and the widget reads your live manifest so it never books a slot that is already full.

How does staff pay tracking work?

Set a rate per role once: tandem instructor, AFF instructor, camera flyer, packer. Every completed load applies it automatically, and you export an itemized pay period for your bookkeeper instead of reconstructing it from whiteboard photos.

What reporting does FallPath give a DZ owner?

Load fill rate, tandem conversion, revenue per aircraft hour, staff utilization, and aggregated student progression across your roster. See For Drop Zones for the full feature set.

For skydivers

5 QUESTIONS
How does the voice-entry logbook actually work?

Talk through the jump: exit altitude, freefall time, formation, canopy, and what happened. FallPath transcribes it into a structured entry. Your coach or AFF instructor signs from their own device, and once signed, the entry is sealed so it cannot be quietly edited afterward by anyone.

What does the cross-DZ wallet actually do?

Top up your balance once, and it auto-deducts at any drop zone running FallPath. No reloading a card at every new DZ, and no leftover balance stranded somewhere you may never jump again. See Payment & Wallet Terms for how the balance is held.

Does FallPath track my gear and repack dates?

Yes. Serial numbers, date of manufacture, reserve repack due dates, and AAD service life are tracked per rig, with a reminder before manifest would otherwise have to turn you away for an overdue repack.

Does FallPath help with dive planning?

Exit order, jump run, landing pattern, and wing loading, worked out from your actual gear and that day's actual winds, not a generic calculator. It is advisory: final authority always rests with the pilot, S&TA, and jumper on the day.

Does FallPath track my USPA or CSPA progression?

Every signed jump counts automatically toward your next license or rating, with whatever requirements you are still missing listed plainly. No manual tally against a printed checklist.

Wallet & payments

4 QUESTIONS
Is my wallet balance insured, like a bank deposit?

No. Wallet balance is stored value on the platform, not a bank deposit or an insured financial product. Full detail is in Payment & Wallet Terms.

What happens to my payment if a jump gets weathered out?

Weather-related cancellations get a full refund or a rebooking, your choice. See Payment & Wallet Terms for the complete refund policy.

Who processes payments on FallPath?

Stripe handles payment processing for wallet top-ups, DZ transaction fees, and Pro subscription billing.

Can I cancel a Premium or Elite subscription any time?

Yes. Cancellation takes effect at the end of your current billing period, with no partial refund for the remainder except where required by law.

Marketplace

4 QUESTIONS
How does escrow actually protect a gear purchase?

Your payment is held by the processor when you buy, not released to the seller immediately. The seller ships, you get an inspection window on arrival or through a rigger in our directory, and funds only release once you confirm, automatically after the holding period, or once a dispute resolves. Full mechanics are in Marketplace Terms.

What does "KYC-verified seller" mean?

Every seller completes government-ID identity verification before they can list gear. FallPath never receives or stores the raw ID documents, only a verified or not-verified status.

What is DZ or coach vouching, and does it guarantee the gear?

A seller can name a home DZ or coach as a reference, and that DZ or coach can decline the association if it does not check out. It is a real trust signal from someone in the sport, not a FallPath inspection or guarantee.

What if I spot my stolen gear listed for sale?

Report the serial number and it gets flagged across the marketplace. This is a community flag, not a legal finding. See Marketplace Terms for how reports are handled, including what happens if a report is made in bad faith.

Privacy & data

4 QUESTIONS
Does FallPath sell my data or use it to train AI models?

No. We do not sell personal information, and we do not use jump logs, gear data, or other health-adjacent information to train AI models. See Privacy Policy for the full commitment.

How long are my signed waivers and logbook entries kept?

Signed waivers and logbook entries are retained for a minimum of 7 years and cannot be deleted within that window, since they are often the only record that a specific jump was properly waived and signed off. Media gets a 90-day read-only grace period after a plan downgrade before removal.

Can I delete my account and export my data?

Yes, from account settings, or by emailing [email protected]. Records we are legally required to retain, like signed waivers within their retention window, stay in place even after account deletion.

What happens with a formal incident report versus an anonymous one?

A formal report is tied to your account. An anonymous safety report is built to be technically incapable of being linked back to you. See Privacy Policy for exactly how each is handled.

STILL HAVE A QUESTION?

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If your question was not covered above, our support team answers directly: DZ onboarding, wallet issues, marketplace disputes, or anything else.

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